Customer Relations & Sales Ambassador - German

Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

Share your talents

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities, or moment of joy. Creating and sharing experiences with customers and colleagues, thinking outside of the box and being creative in offering the right solution is what motivates you and what you love.

This matches you as enthusiastic Customer Relations & Sales Ambassador, you:

• Are available for at least 24 hours per week (32, 36 or 40 hours are also possible).
• Support our customers on social media, by e-mail and on the phone.
• Love to spot sales opportunities and recommend our products to fit the needs of the customers.
• Like to be challenged on productivity in combination with quality to reach channel targets and KPI’s.
• Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
• Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

Bring all of you

High on energy, low on ego and with a little bit of humor. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are patient and helpful. You truly listen and come up with relevant questions to help our customers. Working in a fast-paced environment energizes you. And lastly, you have:

• Graduated from MBO (secondary vocational education) level or HBO (higher vocational education). Or finished your college degree.
• The confidence to handle German (native level) and English (C1-2 level) speaking customers - written and spoken at a professional level.
• A background in a customer service-oriented field.
• A caring personality in which you always put the customer at the center of your universe ;-).

Good to know

We work with different shifts. Monday – Friday:

• 08:00am – 16:30pm
• 08:45 am – 17:15pm
• 10:00am – 18:30pm
• 12:30am – 21:00pm

During the weekend we have a single shift. Saturday – Sunday:

• 10:00am – 18:30pm

On Sundays and bank holidays an extra salary % is applicable.

100% flexibility is required for this position.

You will start your first week with a full-time inspiring one-week training program at the office. Followed with a 13-15 weeks on-boarding program on the job.

Your path to a new career

Join and grow with us! Show your interest and apply quickly online! The next steps afterwards:

• Our Recruiter, Stefanie Teubert, will contact you within 5 working days.
• You will be invited do an online and writing assessment.
• A telephone introduction meeting with our Recruiter of approximately 15 minutes will follow soon after.
• You will be invited for an interview at our office to meet with a Customer Relations Team Lead and our Recruiter. Afterwards you will be shown around our beautiful office at The Edge West (Amsterdam).
• You will receive a proposal with the terms of employment.

Benefits of working at Rituals

• Training, coaching & development opportunities
• 20% staff discount on Rituals products
• Attractive bonus
• Numerous health & wellbeing initiatives
• Company & team events