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We are looking for an Application Support Coordinator to join our team based in Amsterdam! The #1 goal is to make sure users can use all our IT applications effectively to the best of their abilities to support the goals of the organization.
As our Application Support Coordinator you are, together with our IT Support Engineer, the gatekeeper for all IT tickets. You investigate tickets, solve issues in 1st line and (re) route tickets to the right support group. Together with IT Support Engineer, you'll be responsible for guarding the solution windows so tickets are resolved within SLA and keep communication with Tony’s on open tickets. Your focus will be on our core systems: ERP (Business Central), MiddleWare (Boomi), Forecasting (Jedox), E-commerce (Shopify), CRM (Salesforce) and Office 365.
You’ll be on top of developments and align together with our Business Partners, Enterprise Architect and Head of IT which developments can support our business. You’ll experiment, design, build and test new tools prior to implementation and contribute to efficient business processes by innovating with the tools & systems we use.
You will be an integral part of the IT team and report directly to the Head of IT. On a daily basis you will work closely with our IT Business partners, Integration specialist, IT Support Engineer and IT cloud & systems engineer. This is a fantastic opportunity for a tech-savvy professional who wants to be part of something truly revolutionary.
Are you passionate about making a difference in the world? Look no further! If you're ready to take the chocolate industry to new heights with us, we'd love to hear from you! Please send your direct application, no agencies. We can't wait to hear from you!
Everybody is welcome to apply. From classics to limited editions, we know that different flavours make life more inspiring. And not just in our chocolate assortment. At Tony’s, we welcome everyone with equal enthusiasm – regardless of race, colour, age, gender, sexual orientation, nationality, disability or veteran status. Crazy about chocolate, serious about people.
Tony’s Chocolonely wants to make all chocolate 100% slave free. Not just our chocolate, but all chocolate worldwide. Not exactly the average company, right? Instead a chocolate company whose primary goal is to resolve a social issue in the world.
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